In the past, we purchased outdoor furniture and were quite happy with the overall value. Being our first time owning a tub, my wife and I had lots of first time questions. Though I am certain we drove the salesman a little crazy, all of our questions were well answered and all concerns addressed. We actually looked at spas from four other vendors.
When it comes down to it, we wanted to work with someone we could trust I trusted them and I trusted them to stand behind their product. Tim K. Herndon, VA. My husband and I came here a few weeks ago to buy outdoor furniture for our townhouse. We had such a great experience. Brenda was incredibly helpful and remained in contact with us after our purchase to make sure the furniture was delivered successfully and that we were happy.
Highly recommend coming here, and Brenda is great! Rachel Local Google Guide. The staff is very knowledgeable and saved us a ton of money when ordering new cushions that they had shipped to our door.
Craig helped us from start to finish and made the experience as a customer incredibly pleasant. Kevin S. Phoenix, MD. If you are in need of outdoor furniture in the D. Metro area this is the place to come! The employees are very nice and knowledgeable. They helped me pick out the perfect fire pit and had custom cushions made for my lounge chairs.
Everything arrived when promised and the prices were very reasonable. Lynn M. True class act, no pressure and sales integrity. Over the years have purchased Furniture, hot tub and fire pit: very competitive pricing with great show room sales.
Check it out! Brian D. Sterling, VA. These guys are the most trustworthy people in the industry. I bought a floor display set from them two years ago when they were moving. Alex, one of the owners, called a couple of weeks after delivery to say there was a problem with one of the chairs from the floor, and he wanted to arrange to replace it.
I would've never realized there was a problem with the chair had he not called. When you buy the display set, you usually buy it in whatever condition it's in. The fact that these guys called me to take care of a problem that I would've never realized otherwise is testament to their integrity and the pride they take in their quality.
Shahla N. Reston, VA. We would recommend anyone looking for patio anything! You never know, Armando may suggest something you haven't thought of before and change your whole patio idea! Search for: Search. It our policy. Thank you [redacted] Offenbacher. Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. Review: I went to the store to look at patio furniture. I spent approximately an hour or so looking around and my wife and I asked to get a quote on one of the models on display.
We received the estimate and my wife and I took a little time to discuss it while we were still in the store. We decided that we would go ahead and make the purchase. I went to make the purchase and they took all of my information and when we were discussing the scheduled delivery date I told them I wanted it as soon as possible. The sales person said we would be able to get everything there this Thursday except for the table because they were on back-order.
I went outside to discuss with my wife and she said she was fine with the floor model. It seemed to be in decent condition. When I asked about the discrepancy I was told they had made a mistake and they could not honor the price we agreed upon and that the higher price was the correct price. It was a bait and switch and the sales person made no effort to rectify it, nor did the district manager. Desired Settlement: If the company agrees to honor the price quoted and provide the services discussed we would be willing to still do business with them.
Consumer Response: [A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it. Regards, Business Response: Company is working with customer to resolve dispute. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted] I am rejecting this response because: The company has not reached out to me.
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